Let your employees reset their own passwords. Stop paying IT staff to do it.
ADSelfService Plus gives employees a secure, MFA-verified self-service portal for password resets, account unlocks, and SSO enrollment -- without any IT involvement for routine operations.
Six capability areas in every implementation.
Self-Service Password Reset
Employees reset their own AD passwords through a web portal or mobile app, verified via MFA. No helpdesk call required.
Account Self-Unlock
Locked accounts unlocked by the account holder through MFA verification. IT helpdesk removed from routine unlock operations.
Multi-Factor Authentication
MFA enrollment and management through the self-service portal. TOTP, push notifications, biometrics, and security questions configured for your security policy.
Single Sign-On
SSO enrollment and application access through the portal. Users manage their SSO-connected application access without IT intervention.
Enrolment Campaign Management
Managed rollout of self-service enrolment across your user base. Reporting on enrolment completion by department.
Policy Configuration
Password complexity, reset frequency, MFA method requirements, and lockout policies configured for your security requirements.
Four implementation scenarios.
Reducing helpdesk ticket volume
Password resets and account unlocks moved to self-service. Helpdesk time freed for higher-value work.
MFA rollout at scale
MFA enrolled across the user base via managed campaign. Exceptions handled through helpdesk workflow.
Remote workforce access
Employees working remotely reset passwords and unlock accounts without VPN or helpdesk availability dependency.
Compliance MFA enforcement
MFA enforced on systems processing personal data. MFA events logged for DPDPA and ISO 27001 audit evidence.
How ManagedFirst implements ADSelfService Plus.
Policy and Requirements Review
We document your password policy, security requirements, and MFA method preferences before any configuration begins.
Portal Configuration
We configure the self-service portal -- authentication methods, password policies, branding, and access controls.
MFA Setup
We configure the MFA methods your organisation will use and build the enrolment workflows for your user base.
Enrolment Campaign
We plan and support the user enrolment campaign -- communications, IT helpdesk guidance, and exception handling.
Handover and Reporting Setup
We configure helpdesk reports and deliver a configuration runbook covering your setup, policies, and management procedures.